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Results for "voice of the customer (voc) analysis"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
Skills you'll gain: Excel Formulas, Microsoft Excel, Data Cleansing, Data Analysis, Data Import/Export, Spreadsheet Software, Data Quality, Pivot Tables And Charts, Google Sheets, Data Entry, Data Manipulation, Information Privacy
- Status: Free
University of London
Skills you'll gain: Verbal Communication Skills, Presentations, Public Speaking, Communication, Self-Awareness, Interpersonal Communications, Personal Attributes, Professionalism
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
- Status: Free
The University of Chicago
Skills you'll gain: Psychology, Life Sciences, Anatomy, Behavioral Health, Non-Verbal Communication, Respiration, Mental and Behavioral Health Specialties, Vital Signs, Disabilities, Medical Terminology, Medical Science and Research
- Status: AI skills
Skills you'll gain: Data Storytelling, Dashboard, Data Visualization Software, Plotly, Data Presentation, Data Wrangling, Data Visualization, SQL, Generative AI, Interactive Data Visualization, Exploratory Data Analysis, Data Cleansing, Big Data, Jupyter, Matplotlib, Data Analysis, Statistical Analysis, Pandas (Python Package), Excel Formulas, Professional Networking
Skills you'll gain: Big Data, Data Analysis, Statistical Analysis, Apache Hadoop, Apache Hive, Data Collection, Data Mart, Data Warehousing, Data Storytelling, Apache Spark, Data Cleansing, Data Lakes, Data Visualization Software, SQL
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Microsoft PowerPoint, Data Presentation, Presentations, Excel Formulas, Data-Driven Decision-Making, Dashboard, Data Storytelling, Business Intelligence, Microsoft Excel, Customer Analysis, Data Visualization, Data Visualization Software, Big Data, Target Market, Data Cleansing, Public Speaking, Spreadsheet Software
Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization, Interactive Data Visualization, Big Data, Data Visualization Software, Data Analysis, IBM Cognos Analytics, Statistical Analysis, Data Mining, Dashboard, Apache Hadoop, Data Collection, Tree Maps, Excel Formulas, Apache Hive, Microsoft Excel, Data Quality, Data Cleansing, Data Import/Export
In summary, here are 10 of our most popular voice of the customer (voc) analysis courses
- CVS Health Call Center Customer Service: CVS Health
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Analytics: University of Pennsylvania
- Customer Service Fundamentals: Knowledge Accelerators
- Excel Basics for Data Analysis: IBM
- Finding Your Professional Voice: Confidence & Impact: University of London
- Improving Customer Retention: Coursera Instructor Network
- Understanding the Brain: The Neurobiology of Everyday Life: The University of Chicago
- IBM Data Analyst: IBM
- Introduction to Data Analytics: IBM