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Results for "call center experience"
- Status: Free Trial
University of Michigan
Skills you'll gain: Course Development, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Theory, User Experience Design, Learning Management Systems, Design Thinking, Education Software and Technology, Professional Development, Brainstorming, Needs Assessment, Content Creation, Motivational Skills, Diversity Equity and Inclusion Initiatives, User Centered Design, Prototyping, Design Strategies, Student-Centred Learning
- Status: NewStatus: Preview
University of Cambridge
Skills you'll gain: User Experience Design, Storytelling, Design, User Centered Design, Design Thinking, Human Centered Design, Public Speaking, Design Research, Usability Testing, Communication Strategies, Empathy, Creativity
- Status: Free Trial
University of California, Davis
Skills you'll gain: Spanish Language, Language Learning, Vocabulary, Grammar, Oral Expression
Skills you'll gain: Salesforce Object Query Language (SOQL), Salesforce Development, Simple Object Access Protocol (SOAP), Systems Integration, Salesforce, Restful API, Web Services, Data Integration, Software Development Tools, Application Programming Interface (API), Real Time Data, Test Tools, Development Environment, Postman API Platform, Data Import/Export, JSON, Authentications, UI Components
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Customer Service, Personalized Service, Customer experience improvement, Artificial Intelligence, Customer Insights, Workflow Management, Automation, Business Ethics, Natural Language Processing
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Inquiries, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, Generative AI Agents, User Feedback, Client Support, Analytics, Self Service Technologies, Automation
- Status: Free
Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Data Storage, Identity and Access Management, System Configuration, Telecommunications, Inbound Calls, Outbound Calls, User Accounts, Customer experience improvement, Regional Sales
- Status: NewStatus: Preview
Northeastern University
Skills you'll gain: User Experience Design, User Interface and User Experience (UI/UX) Design, User Centered Design, Figma (Design Software), Design Thinking, Interaction Design, User Interface (UI) Design, Usability Testing, Prototyping, Design Software, Wireframing, Software Testing, Information Architecture, Quality Assurance
- Status: Preview
Coursera Instructor Network
Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing
- Status: Preview
Northeastern University
Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Operational Analysis, Patient Evaluation, Business Analytics, Predictive Analytics, Analytics, Data-Driven Decision-Making, Personalized Service, Business Solutions, Healthcare Industry Knowledge, Stakeholder Management, Systems Integration, Innovation
- Status: Free
Amazon Web Services
Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Performance Analysis, Taking Meeting Minutes, Text Mining, System Implementation
- Status: New
Packt
Skills you'll gain: User Accounts, Systems Administration, Hyper-V, Cloud Management, Security Controls, Servers, UI Components
In summary, here are 10 of our most popular call center experience courses
- An Introduction to Learning Experience Design (LXD): University of Michigan
- User experience design: University of Cambridge
- Spanish Vocabulary: Cultural Experience: University of California, Davis
- Salesforce Integration With External Systems Part 1: Packt
- Generative AI: Transform Your Customer Support Career: SkillUp
- GenAI for Customer Communication: Coursera Instructor Network
- Amazon Connect Instance Fundamentals: Amazon Web Services
- User Experience Design and Testing Part 2: Northeastern University
- GenAI for Customer Service Representatives: Coursera Instructor Network
- Engaging in Improving Patient Experience Through Analytics: Northeastern University