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Results for "customer complaint resolution"
ESSEC Business School
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Communication Strategies, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Overcoming Objections, Analysis, Value Propositions, Discussion Facilitation
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Transaction Processing
University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Communication Strategies, Interpersonal Communications, Cultural Sensitivity, Communication, Stakeholder Management, Teamwork, Cooperation, Emotional Intelligence, Behavior Management, Relationship Management, Collaboration, Portfolio Management, Organizational Effectiveness, Empathy, Discussion Facilitation, Knowledge Transfer
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Greeting Customers, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
University of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Communication Strategies, Interpersonal Communications, Communication, Cooperation, Collaboration, Discussion Facilitation, Planning, Decision Making
- Status: Free
Emory University
Skills you'll gain: Conflict Management, Empathy, Emotional Intelligence, Problem Solving, Collaboration, Self-Awareness, Active Listening, Adaptability, Communication
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Target Market, Business Strategies, Customer Retention, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Scalability
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Customer Complaint Resolution, Product Knowledge, Retail Store Operations, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
In summary, here are 10 of our most popular customer complaint resolution courses
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- CVS Health Call Center Customer Service:Â CVS Health
- Conflict Management:Â University of California, Irvine
- Customer Service Fundamentals:Â Knowledge Accelerators
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Introduction to Customer Service:Â CVS Health
- Improving Customer Retention:Â Coursera Instructor Network
- Conflict Resolution Skills:Â University of California, Irvine
- Conflict Transformation:Â Emory University
- Customer Relationship Management:Â Starweaver