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    Results for "call center experience"

    • Status: Free Trial
      Free Trial
      U

      University of Virginia Darden School Foundation

      Customer Service in the Age of Generative AI

      Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

      4.2
      Rating, 4.2 out of 5 stars
      ·
      26 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      An Introduction to Learning Experience Design (LXD)

      Skills you'll gain: Course Development, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Theory, User Experience Design, Learning Management Systems, Design Thinking, Education Software and Technology, Professional Development, Brainstorming, Needs Assessment, Content Creation, Motivational Skills, Diversity Equity and Inclusion Initiatives, User Centered Design, Prototyping, Design Strategies, Student-Centred Learning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      93 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      U

      University of Cambridge

      User experience design

      Skills you'll gain: User Experience Design, Storytelling, Design, User Centered Design, Design Thinking, Human Centered Design, Public Speaking, Design Research, Usability Testing, Communication Strategies, Empathy, Creativity

      Beginner · Course · 1 - 3 Months

    • P

      Packt

      Salesforce Integration With External Systems Part 1

      Skills you'll gain: Salesforce Object Query Language (SOQL), Salesforce Development, Simple Object Access Protocol (SOAP), Systems Integration, Salesforce, Restful API, Web Services, Data Integration, Software Development Tools, Application Programming Interface (API), Real Time Data, Test Tools, Development Environment, Postman API Platform, Data Import/Export, JSON, Authentications, UI Components

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Generative AI: Transform Your Customer Support Career

      Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Customer Service, Personalized Service, Customer experience improvement, Artificial Intelligence, Customer Insights, Workflow Management, Automation, Business Ethics, Natural Language Processing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      40 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Customer Communication

      Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Inquiries, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, Generative AI Agents, User Feedback, Client Support, Analytics, Self Service Technologies, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Instance Fundamentals

      Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Data Storage, Identity and Access Management, System Configuration, Telecommunications, Inbound Calls, Outbound Calls, User Accounts, Customer experience improvement, Regional Sales

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      N

      Northeastern University

      User Experience Design and Testing Part 2

      Skills you'll gain: User Experience Design, User Interface and User Experience (UI/UX) Design, User Centered Design, Figma (Design Software), Design Thinking, Interaction Design, User Interface (UI) Design, Usability Testing, Prototyping, Design Software, Wireframing, Software Testing, Information Architecture, Quality Assurance

      Build toward a degree

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Windows Admin Center

      Skills you'll gain: User Accounts, Systems Administration, Hyper-V, Cloud Management, Security Controls, Servers, UI Components

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      N

      Northeastern University

      Engaging in Improving Patient Experience Through Analytics

      Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Operational Analysis, Patient Evaluation, Business Analytics, Predictive Analytics, Analytics, Data-Driven Decision-Making, Personalized Service, Business Solutions, Healthcare Industry Knowledge, Stakeholder Management, Systems Integration, Innovation

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Contact Lens Fundamentals

      Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Performance Analysis, Taking Meeting Minutes, Text Mining, System Implementation

      Mixed · Course · 1 - 4 Weeks

    1…456…389

    In summary, here are 10 of our most popular call center experience courses

    • Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
    • An Introduction to Learning Experience Design (LXD): University of Michigan
    • User experience design: University of Cambridge
    • Salesforce Integration With External Systems Part 1: Packt
    • Generative AI: Transform Your Customer Support Career: SkillUp
    • GenAI for Customer Communication: Coursera Instructor Network
    • Amazon Connect Instance Fundamentals: Amazon Web Services
    • User Experience Design and Testing Part 2: Northeastern University
    • Windows Admin Center: Packt
    • GenAI for Customer Service Representatives: Coursera Instructor Network

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