What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

Pontificia Universidad Católica de Chile
Magíster en Ciencia de Datos
Skills you'll gain: Revenue Management, Data Ethics, Customer Analysis, Descriptive Analytics, FinTech, Database Design, People Analytics, Time Series Analysis and Forecasting, Biostatistics, Predictive Analytics, Statistical Reporting, Unsupervised Learning, Digital Transformation, Deep Learning, Risk Analysis, Bayesian Statistics, Exploratory Data Analysis, Cloud Security, Network Model, Data Visualization
Earn a degree
Degree · 1 - 4 Years
University of Illinois at Urbana-Champaign
Entrepreneurship and Strategic Innovation Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
University of Illinois at Urbana-Champaign
Graduate Certificate in Accounting Data Analytics
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
University of Illinois at Urbana-Champaign
Accounting Foundations Graduate Certificate
Skills you'll gain: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Financial Auditing, Descriptive Statistics, Variance Analysis, Process Improvement, Marketing Analytics, Generative AI, Financial Market, Strategic Decision-Making, Corporate Tax, Global Marketing
Credit offered
Graduate Certificate · 6 - 12 Months
Universidad de los Andes
Principios de ingeniería de software automatizada y ágil Certificado MasterTrack®
Skills you'll gain: User Story, Maintainability, Test Automation, Software Testing, Version Control, Test Driven Development (TDD), Git (Version Control System), Software Architecture, Continuous Integration, Software Design, Unit Testing, Acceptance Testing, Usability, Regression Testing, Software Design Patterns, Web Content Accessibility Guidelines, Agile Software Development, Quality Assurance, Angular, Unified Modeling Language
Credit offered
Mastertrack · 6 - 12 Months
Pontificia Universidad Católica de Chile
Certificado en Finanzas Corporativas
Skills you'll gain: Financial Statement Analysis, Financial Statements, Capital Markets, Accrual Accounting, Financial Analysis, Income Statement, Derivatives, Digital Transformation, Risk Management, Business Valuation, Financial Reporting, Balance Sheet, Financial Data, Financial Accounting, Corporate Strategy, Value Propositions, Securities (Finance), Capital Budgeting, Corporate Finance, Technology Strategies
Credit offered
Mastertrack · 6 - 12 Months
Pontificia Universidad Católica de Chile
Magíster en Business Analytics
Skills you'll gain: Revenue Management, Customer Analysis, Descriptive Analytics, FinTech, Database Design, People Analytics, Time Series Analysis and Forecasting, Biostatistics, Predictive Analytics, Statistical Reporting, Digital Transformation, Deep Learning, Risk Analysis, Bayesian Statistics, Cloud Security, Network Model, Data Visualization, Assertiveness, Web Scraping, Governance
Earn a degree
Degree · 1 - 4 Years
Status: New
Status: Free Trial
University of Minnesota
Business Model & Product Pitch
Skills you'll gain: Business Modeling, Entrepreneurship, Growth Strategies, Price Negotiation, Business Planning, Financial Modeling, Cost Accounting, Product Strategy, Product Development, New Product Development, Business Strategies, Value Propositions, Presentations, Business Metrics, Customer Acquisition Management, Market Analysis, Fundraising
Beginner · Course · 1 - 3 Months
Pontificia Universidad Católica de Chile
Certificado en Gestión de Inversiones
Skills you'll gain: Financial Statement Analysis, Financial Statements, Capital Markets, Portfolio Management, Accrual Accounting, Financial Analysis, Investments, Income Statement, Risk Management, Financial Reporting, Balance Sheet, Financial Data, Financial Accounting, Financial Market, Accounting, Business Ethics, Business Risk Management, Finance, Financial Modeling, Financial Trading
Credit offered
Mastertrack · 6 - 12 Months
University of Colorado Boulder
Master of Science in Electrical and Computer Engineering
Skills you'll gain: Object Oriented Design, User Story, SQL, Systems Engineering, Real-Time Operating Systems, Field-Programmable Gate Array (FPGA), New Product Development, Delegation Skills, Sampling (Statistics), Failure Analysis, Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Unsupervised Learning, Goal Setting, Generative AI, Process Capability, Diversity Equity and Inclusion Initiatives
Earn a degree
Degree · 1 - 4 Years
University of Colorado Boulder
Master of Science in Data Science
Skills you'll gain: Object Oriented Design, User Story, SQL, Systems Engineering, Real-Time Operating Systems, Field-Programmable Gate Array (FPGA), New Product Development, Delegation Skills, Sampling (Statistics), Failure Analysis, Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Unsupervised Learning, Goal Setting, Generative AI, Process Capability, Diversity Equity and Inclusion Initiatives
Earn a degree
Degree · 1 - 4 Years
O.P. Jindal Global University
M.A. Public Policy
Skills you'll gain: Econometrics, Surveys, Environmental Laws, Sampling (Statistics), Social Sciences, Public Policies, Political Sciences, Data Collection, Health Disparities, Economics, Policy, and Social Studies, Economic Development, Policy Analysis, Presentations, International Relations, Diplomacy, Economics, Complex Problem Solving, Research Methodologies, Socioeconomics, Governance
Earn a degree
Degree · 1 - 4 Years