This course will teach you essential skills for implementing AI-powered automation that transforms business processes and drives measurable results. You will learn about identifying high-impact automation opportunities, designing multi-step AI workflows, and integrating intelligent systems that scale with your organization's needs.
Applying GenAI Tools for Process Automation
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Intermediate level
Recommended experience
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Describe the principles for identifying AI automation opportunities in business processes.
Explore potential use cases for AI automation within specific business scenarios.
Evaluate the effectiveness of integrated AI workflows against business requirements.
Design an automated document processing and communication workflow for a specific business scenario.
Skills you'll gain
Details to know
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Assessments
17 assignments
Taught in English
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There are 5 modules in this course
In this module, you will explore the foundational skills needed for intermediate AI automation by developing advanced prompt engineering capabilities and strategic project planning approaches. You will learn to identify high-impact automation opportunities, design sophisticated prompts with roles and personas, and create multi-step AI workflows through prompt chaining. By understanding strategic planning frameworks and advanced prompting techniques, you will be prepared to build complex AI automation solutions that deliver measurable business value.
What's included
4 videos4 readings4 assignments1 discussion prompt6 plugins
In this module, you will learn to design and build complex AI workflows that incorporate sophisticated decision-making logic and robust error handling. You will master the techniques for creating multi-step processes with conditional branching, systematic workflow architecture, and resilient automation that can handle failures gracefully. By understanding how to chain prompts with decision points and implement fallback scenarios, you will be able to create sophisticated AI workflows that operate reliably in real business environments.
What's included
4 videos1 reading4 assignments6 plugins
In this module, you will explore how AI automates business processes by processing documents, extracting structured data, generating content, and optimizing communication. You will apply AI tools to automate processes, reducing manual effort while improving accuracy and efficiency. Through hands-on exercises, you will learn to integrate AI-driven documents and communication automation into seamless business processes.
What's included
6 videos1 reading4 assignments6 plugins
In this module, you will learn to integrate AI-driven documents and communication automation, troubleshoot common issues, and optimize performance. You will apply common integration patterns, implement error-handling techniques, and test workflow performance for reliability. Through hands-on exercises, you'll develop skills in optimizing automated workflows, preparing you to design and implement your own automation project in the final module.
What's included
6 videos1 reading4 assignments1 discussion prompt6 plugins
In this module, you will apply your learning to implement a complete AI automation solution. You'll analyze requirements, select appropriate tools, and validate your implementation through testing. In your final project, t, you'll create a working automation that demonstrates your ability to apply AI tools to real business processes.
What's included
1 video3 readings1 assignment1 peer review1 plugin
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Frequently asked questions
No prior AI experience is required. But a working knowledge of one or more generative AI tools such as ChatGPT, Claude, or Microsoft CoPilot will be helpful.
This course focuses on principles and frameworks that apply across AI platforms rather than specific proprietary tools. You'll learn evaluation criteria to select the right tools for your organization's needs.
Yes, the course is designed for business professionals, managers, and analysts. While you'll learn technical concepts, the focus is on strategic implementation rather than coding or deep technical skills.
More questions
Financial aid available,