• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience Strategy Cx
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer experience strategy (cx)"

    • Status: New
      New
      C

      Coursera Instructor Network

      Advanced ITSM with ServiceNow: Optimizing IT Operations

      Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, User Acceptance Testing (UAT), Automation, Problem Solving, Design, Order Fulfillment

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      LearnKartS

      Negotiation Skills

      Skills you'll gain: Negotiation, Contract Negotiation, Price Negotiation, Communication, Non-Verbal Communication, Leadership, Persuasive Communication, Influencing, Conflict Management, Business Communication, Relationship Building, Tactfulness, Collaboration, Composure, Rapport Building, Trustworthiness, Active Listening, Adaptability

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Generative AI Deep Research: Strategic AI Edge for Leaders

      Skills you'll gain: Strategic Decision-Making, Strategic Thinking, Generative AI Agents, Procurement, Generative AI, Competitive Intelligence, Due Diligence, Strategic Sourcing, Business Research, Business Intelligence, Talent Sourcing, Data-Driven Decision-Making, Leadership, Business Consulting, Market Intelligence, Cross-Functional Collaboration, Talent Acquisition, Technology Strategies, Agentic systems, Business Ethics

      4.9
      Rating, 4.9 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SAP

      Business Process Modeling and Analysis

      Skills you'll gain: Business Process Modeling, Performance Measurement, Process Analysis, Process Mapping, Process Improvement, Gap Analysis, Business Process Improvement, SAP Applications, Dashboard, Data Visualization, Root Cause Analysis, Data-Driven Decision-Making, ChatGPT

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Case Western Reserve University

      Case Studies in Geostatistical Modeling

      Skills you'll gain: Geostatistics, Exploratory Data Analysis, Spatial Analysis, Geospatial Information and Technology, Data Cleansing, Data Analysis, Statistical Modeling, Statistical Analysis, Statistical Methods, Estimation, Simulation and Simulation Software, Data Integration

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      A

      Amazon Web Services

      AWS Generative AI for Developers

      Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), AI Personalization, Applied Machine Learning, Data Ethics, Amazon Web Services, Cloud API, Automation, Artificial Intelligence, Data Processing, Application Programming Interface (API), Application Development, Data Integration, Natural Language Processing

      Intermediate · Professional Certificate · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Virginia

      Coding with AI for MBAs

      Skills you'll gain: Model View Controller, Debugging, JSON, Version Control, Responsive Web Design, Data Modeling, User Interface (UI), HTML and CSS, User Story, NoSQL, Test Case, ChatGPT, Application Deployment, Software Development Tools, Algorithms, Web Design and Development, Google Cloud Platform, Databases, Database Design, Programming Principles

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Washington

      Machine Learning Foundations: A Case Study Approach

      Skills you'll gain: Applied Machine Learning, Feature Engineering, Regression Analysis, Machine Learning, Image Analysis, Artificial Intelligence and Machine Learning (AI/ML), Supervised Learning, Artificial Intelligence, Deep Learning, Classification And Regression Tree (CART), Computer Vision, Application Development, Predictive Modeling, Natural Language Processing, Text Mining, Python Programming, Data Mining, Information Architecture

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14K reviews

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      M

      Macquarie University

      Mobile Security

      Skills you'll gain: Mobile Security, Investigation, Criminal Investigation and Forensics, Mobile Development, Android (Operating System), Application Security, Apple iOS, Legal Proceedings, Computer Security, Malware Protection, File Systems, Cybersecurity, Secure Coding, Computer Security Incident Management, Cloud Security, Analysis, Disaster Recovery, Security Strategy, Debugging, Encryption

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      R

      Real Madrid Graduate School Universidad Europea

      Future of AI in Sports and Practical Applications

      Skills you'll gain: Data Ethics, Artificial Intelligence, Automation, Emerging Technologies, Augmented and Virtual Reality (AR/VR), Performance Analysis, Innovation, Advanced Analytics, Predictive Analytics, Robotic Process Automation, Law, Regulation, and Compliance, Ethical Standards And Conduct, Consumer Behaviour, Cognitive flexibility, Governance, Investment Management, Decision Making, Mental Health

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      O

      O.P. Jindal Global University

      Emerging Technologies & Digital Business

      Skills you'll gain: Emerging Technologies, Technology Strategies, Business Technologies, Cybersecurity, Digital Transformation, Internet Of Things, Cloud Computing, Digital Marketing, Business Strategy, Blockchain, Artificial Intelligence, Real Time Data, E-Commerce

      Build toward a degree

      Mixed · Course · 3 - 6 Months

    • Status: New
      New
      C

      Coursera Instructor Network

      Alteryx Mastery: Data Analytics & Workflow Automation

      Skills you'll gain: Data Import/Export, Alteryx, Data Visualization, Data Presentation, Business Analytics, Data Governance, Workflow Management, Analytics, Operational Efficiency, Business Reporting, Data Cleansing, Data Management, Data Manipulation, Data Transformation, Data Processing, Data Analysis, Business Process Automation, Data Integration, Automation

      Beginner · Course · 1 - 4 Weeks

    1…424344…537

    In summary, here are 10 of our most popular customer experience strategy (cx) courses

    • Advanced ITSM with ServiceNow: Optimizing IT Operations: Coursera Instructor Network
    • Negotiation Skills: LearnKartS
    • Generative AI Deep Research: Strategic AI Edge for Leaders: Vanderbilt University
    • Business Process Modeling and Analysis: SAP
    • Case Studies in Geostatistical Modeling : Case Western Reserve University
    • AWS Generative AI for Developers: Amazon Web Services
    • Coding with AI for MBAs: University of Virginia
    • Machine Learning Foundations: A Case Study Approach: University of Washington
    • Mobile Security: Macquarie University
    • Future of AI in Sports and Practical Applications: Real Madrid Graduate School Universidad Europea

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok